Privacy Policy
Sorreel Privacy Policy
Last Updated: July 8, 2024
Table of Contents
1. Introduction
2. Key Terms
3. Information We Collect
4. How We Use Your Information
5. Legal Basis for Processing (GDPR)
6. Data Sharing and Disclosure
7. Your Privacy Rights
8. Data Security
9. Cookies and Tracking Technologies
10. Children’s Privacy
11. International Data Transfers
12. Data Retention
13. Third-Party Links and Services
14. Changes to This Privacy Policy
15. Contact Us
1. Introduction
At Sorreel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our website (www.sorreel.com) and services. By accessing or using Sorreel, you agree to the practices described in this policy.
This policy is designed to comply with various data protection regulations, including but not limited to the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and Lei Geral de Proteção de Dados (LGPD).
2. Key Terms
• Personal Data: Any information relating to an identified or identifiable natural person.
• Processing: Any operation performed on personal data, such as collection, storage, use, or disclosure.
• Data Controller: Sorreel, as the entity determining the purposes and means of processing personal data.
• Data Processor: Third-party service providers that process personal data on behalf of Sorreel.
3. Information We Collect
3.1 Personal Information You Provide
• Name
• Email address
• Phone number
• Billing and shipping address
• Payment information
• Account credentials
• Communication preferences
• Any other information you choose to provide
3.2 Automatically Collected Information
• IP address
• Browser type and version
• Operating system
• Device information
• Unique device identifiers
• Referral source
• Length of visit
• Page views and website navigation paths
• Information about the timing, frequency, and pattern of your service use
4. How We Use Your Information
We use your information for the following purposes:
1. Provide and maintain our services
2. Process transactions and send related information
3. Respond to your requests and provide customer support
4. Send administrative information, such as updates to our terms and policies
5. Send marketing and promotional communications (with your consent where required by law)
6. Personalize your experience and deliver targeted content
7. Monitor and analyze usage trends and preferences
8. Detect, prevent, and address technical issues
9. Comply with legal obligations and enforce our legal rights
5. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), we process personal data based on the following legal grounds:
• Consent
• Performance of a contract
• Legitimate interests
• Compliance with legal obligations
6. Data Sharing and Disclosure
We may share your information with:
1. Service Providers: Third-party vendors who perform services on our behalf (e.g., payment processing, data analysis, email delivery, hosting services, customer service).
2. Business Partners: With your consent, we may share your information with our business partners to offer you certain products, services, or promotions.
3. Legal Requirements: When required by law, regulation, legal process, or governmental request.
4. Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
We do not sell your personal information to third parties.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
• Access and portability
• Rectification
• Erasure (“right to be forgotten”)
• Restriction of processing
• Object to processing
• Withdraw consent
To exercise these rights, please contact us using the information provided in the Contact Us section.
California Residents
If you are a California resident, you have additional rights under the CCPA, including:
• The right to know what personal information we collect and how it is used and shared
• The right to delete personal information collected from you
• The right to opt-out of the sale of your personal information
• The right to non-discrimination when exercising your privacy rights
8. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication measures
• Employee training on data protection and security
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
• Remember your preferences and settings
• Understand how you interact with our services
• Analyze and improve our services
• Deliver targeted advertising
You can manage your cookie preferences through your browser settings or our cookie management tool [link to cookie management tool if available].
10. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect or process data from individuals under 16. If we become aware of such data, we will take steps to delete it promptly. If you believe we have collected data from a minor, please contact us.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws, such as Standard Contractual Clauses approved by the European Commission.
12. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations. Retention periods vary based on the type of data and the purpose of collection. When personal data is no longer needed, we securely delete or anonymize it.
13. Third-Party Links and Services
Our services may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, along with the effective date. We will notify you of any material changes by email or through a notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
15. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact our Data Protection Officer:
• Email: earlyadopter@sorreel.com
• Phone: +1 (512) 743-9333
• Website: www.sorreel.com
For general inquiries:
• Email: earlyadopter@sorreel.com
• Website: www.sorreel.com